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1. Order Fulfillment & Lead Times While we strive to process and deliver orders in a timely manner, not all items are housed in the Safewerks warehouse. Many of our products are drop-shipped directly from the manufacturer. Because we rely on manufacturer inventory, we cannot guarantee immediate stock availability. Some items—particularly apparel—may experience longer lead times than the estimates shown at checkout. If your order is subject to a significant delay, we will contact you using the information provided on your order.

2. Shipping Methods & Surcharges Safewerks currently offers standard Ground shipping for all online orders. If you require expedited shipping, please contact our team via email, chat, or phone prior to placing your order. Please note that drop-shipped orders may utilize alternative shipping carriers at the manufacturer's discretion. Certain products, such as calibration gas, are subject to mandatory hazardous materials (Hazmat) shipping fees, which will be applied to your order.

3. Delivery Estimates & Risk of Loss All shipping transit times are estimates and are not guaranteed. Once a package is handed over to the shipping carrier, the risk of loss and title for the goods pass to the customer. Safewerks is not liable for any packages that are lost, stolen, or damaged during transit or after delivery confirmation. If you experience an issue with your delivery, please contact the respective shipping carrier directly to file a claim.

4. Address Errors & Interception Fees Customers are responsible for providing a complete and accurate shipping address at checkout. If a package is returned to us or requires carrier rerouting due to an invalid, incorrect, or incomplete address, the customer will be fully responsible for any carrier interception fees or re-shipping charges. This policy applies to all orders, including those that originally qualified for free shipping.

5. Return Shipping & Custom Items As detailed in our Return Policy, customers are responsible for all return shipping charges. Please be aware that all made-to-order, custom, or specially fabricated items are strictly non-refundable.

Our Safety Commitment: As a provider of industrial safety equipment, our primary goal is to ensure the safety of our customers. Because the integrity of life-saving equipment is paramount, our return policy strictly limits the return of certain items to guarantee that we never sell compromised safety gear.

1. General Return Guidelines

We accept returns on eligible items within 14 days of the original shipment date. To qualify for a return, the following conditions must be met:

• The item must be brand new, unused, and unworn.
• The item must be in its original, unopened packaging with all manufacturer tags, instructions, and seals completely intact.
• The customer must obtain a Return Merchandise Authorization (RMA) number before shipping the product back to us.

2. Non-Returnable Items

Due to strict safety regulations and liability concerns, we cannot accept returns on the following items under any circumstances (unless defective upon receipt):

• Fall Protection Equipment: Harnesses, lanyards, lifelines, carabiners, and anchor points. (Invisible micro-stresses or chemical exposure can compromise these items).
• Respiratory Protection: Open boxes or unsealed individual respirators, gas masks, and replacement cartridges/filters.
  
• Rubber Voltage Gloves: Gloves are tested and date-stamped and cannot be returned.
  
• Gas Detection Monitors: Calibrated gas monitors and testing sensors.
• Calibration Gas: Due to hazmat regulations, calibration gas is not returnable.
  
• Custom/Special Orders: Products manufactured or customized to your specific requirements (e.g., customized hard hats, engineered items, made-to-order items or apparel with logos).
• First Aid & Medical Supplies: Any opened first aid kits, eyewash solutions, or medical consumables.
• Perishable Items: Items with a shelf life.
  
• Animal Hair: Items covered in pet/animal hair may not be refunded.
  
• Clearance or Closeout Items.

3. Defective Items & Warranty Claims

If you receive a defective, damaged, or incorrect item due to our error, please contact us within 3 business days of receiving your order.

• If an item fails after use, it falls under the manufacturer’s warranty. We will happily assist you in contacting the manufacturer to file a warranty claim.

4. Restocking Fees & Shipping Costs

As an industrial distributor, returned items require rigorous inspection and repacking.

• All standard returns are subject to up to a 15% restocking fee.
• Original shipping charges are non-refundable.
• The customer is responsible for all return shipping costs. We highly recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for returns lost or damaged in transit.

5. How to Initiate a Return

1. Request an RMA: Email our customer service team at info@safewerks.com with your Order Number and the reason for the return.
2. Pack your Items: Once approved, securely package the items. Write the provided RMA number clearly on the outside of the shipping box (do not write directly on the product's packaging).
3. Ship: Send the package to the address provided in your RMA authorization email.
4. Refund Processing: Once we receive and inspect the item, we will process your refund to the original method of payment within 5-10 business days.

Orders that have already been shipped cannot be cancelled and must be returned for a refund. To cancel your order please email info@safewerks.com and provide your order number.

Chargeback and Dispute Policy

Thank you for shopping with Safewerks. We strive to provide excellent service and high-quality physical products. To ensure a fair and secure transactional environment, we have established the following policy regarding payment disputes and chargebacks.1. Contact Us Before DisputingIf you experience any issues with your order—including shipping delays, missing items, damaged products, or billing discrepancies—you agree to contact our customer support team directly at info@safewerks.com before initiating a dispute or chargeback with your bank or credit card company. Most issues can be resolved quickly and amicably through our standard customer service channels.2. Definition of Unauthorized ChargebacksA chargeback initiated for a product that was successfully delivered, or a dispute filed without first attempting to resolve the issue with Safewerks, is considered an unauthorized dispute. Filing a dispute under false pretenses (often referred to as "friendly fraud") is a breach of our Terms of Service.3. Collection of Re-Invoiced DebtA bank's chargeback decision only dictates who holds the funds during a dispute; it does not legally erase your underlying contract or debt to Safewerks. If a chargeback is decided against us but our shipping records prove successful delivery of your product:

• Safewerks reserves the right to reissue an invoice for the full amount of the original purchase.
• You remain legally obligated to pay for the physical product received.

4. Administrative and Chargeback FeesIn the event of an unauthorized or fraudulent chargeback, Safewerks reserves the right to charge an administrative processing fee of$15to cover the penalties and labor costs imposed on us by our payment processor. This fee will be added directly to your reissued invoice.5. Account Suspension and BlacklistingAny customer who initiates a chargeback or payment dispute may have their account immediately and permanently suspended. We reserve the right to ban your name, shipping address, email address, and IP address from placing any future orders on our website.6. Escalation to Debt Collections and Small ClaimsIf a reissued invoice for a delivered product remains unpaid after14days, Safewerks will escalate the debt. We reserve the right to report the unpaid debt to credit bureaus, transfer the account to a third-party debt collection agency, or pursue recovery through small claims court. You will be responsible for any additional legal or collection fees incurred.

1. Distributor Status & Warranty Disclaimer Safewerks acts solely as a distributor and is not the manufacturer of the products we sell. Therefore, we do not conduct product testing and are not liable for product reliability, manufacturing defects, or claims made by the manufacturers. DISCLAIMER OF WARRANTIES: ALL PRODUCTS ARE SOLD "AS IS." SAFEWERKS EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Any applicable warranties are strictly limited to those provided by the original manufacturer. If you need assistance contacting a manufacturer for a warranty claim, please let us know and we will be happy to assist you.

2. Website Accuracy Because manufacturers frequently update their products, materials, and safety standards, Safewerks cannot guarantee that all product descriptions, images, or specifications on our website are 100% accurate or current. All information is provided for general reference only. Customers are strongly encouraged to refer to the manufacturer’s official website, product manuals, or data sheets for the most precise and up-to-date information before purchasing.

3. Order Acceptance, Cancellation, and Fraud prevention Safewerks reserves the right, at our sole discretion, to refuse or cancel any order for any reason. This includes, but is not limited to, cancellations due to errors in pricing, inaccurate product descriptions, or inventory shortages. Furthermore, for the protection of our customers, any transaction flagged as a high risk of fraud by our payment processing system will be automatically canceled and voided.

DISCLAIMER OF WARRANTIES: SAFEWERKS IS A DISTRIBUTOR, NOT A MANUFACTURER. ALL PRODUCTS ARE SOLD "AS IS" AND "WITH ALL FAULTS." SAFEWERKS EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ANY APPLICABLE WARRANTY IS STRICTLY LIMITED TO THE EXPRESS WARRANTY PROVIDED BY THE ORIGINAL MANUFACTURER.

LIMITATION OF LIABILITY: IN NO EVENT SHALL SAFEWERKS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF THIRD-PARTY CUSTOMIZATION, LOST PROFITS, OR DELAYS, ARISING OUT OF OR IN CONNECTION WITH THE SALE, USE, OR INABILITY TO USE OUR PRODUCTS. SAFEWERKS’ TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE OF THE SPECIFIC GOODS GIVING RISE TO THE CLAIM.

INSPECTION AND ALTERATIONS: The customer is responsible for inspecting all goods immediately upon receipt for accuracy, defects, and shortages before any use or alteration. If a product is modified, altered, washed, or customized by the customer or a third party (including but not limited to screen printing, embroidery, heat pressing, or sewing), all return privileges and warranties are immediately voided. Safewerks assumes no liability for garments damaged during third-party decoration processes.

CLAIMS FOR DEFECTS OR SHORTAGES: Any claims for shortages, visible defects, or incorrect items must be reported to Safewerks in writing within five (5) business days of delivery. Failure to report issues within this timeframe constitutes full acceptance of the goods as delivered. Latent manufacturing defects must be addressed directly with the manufacturer in accordance with their specific warranty periods.

GOVERNING LAW AND JURISDICTION: These Terms of Service, and any separate agreements whereby Safewerks provides you products or services, shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.

By purchasing from Safewerks, you agree that any legal suit, action, or proceeding arising out of or related to these Terms of Service or your purchase shall be instituted exclusively in the state or federal courts located in Franklin County, Ohio. You hereby irrevocably consent to the exclusive jurisdiction and venue of such courts and waive any objections to such jurisdiction or venue, including objections based on forum non conveniens (an inconvenient forum).