Refund policy

Return Policy for Safety Products & PPE

Our Safety Commitment: As a provider of industrial safety equipment, our primary goal is to ensure the safety of our customers. Because the integrity of life-saving equipment is paramount, our return policy strictly limits the return of certain items to guarantee that we never sell compromised safety gear.

1. General Return Guidelines

We accept returns on eligible items within 14 days of the original shipment date. To qualify for a return, the following conditions must be met:

• The item must be brand new, unused, and unworn.

• The item must be in its original, unopened packaging with all manufacturer tags, instructions, and seals completely intact.

• The customer must obtain a Return Merchandise Authorization (RMA) number before shipping the product back to us.

2. Non-Returnable Items

Due to strict safety regulations and liability concerns, we cannot accept returns on the following items under any circumstances (unless defective upon receipt):

• Fall Protection Equipment: Harnesses, lanyards, lifelines, carabiners, and anchor points. (Invisible micro-stresses or chemical exposure can compromise these items).

• Respiratory Protection: Open boxes or unsealed individual respirators, gas masks, and replacement cartridges/filters.
  

• Rubber Voltage Gloves: Gloves are tested and date-stamped and cannot be returned.
  

• Gas Detection Monitors: Calibrated gas monitors and testing sensors.

• Calibration Gas: Due to hazmat regulations, calibration gas is not returnable.
  

• Custom/Special Orders: Products manufactured or customized to your specific requirements (e.g., customized hard hats, engineered items, made-to-order items or apparel with logos).

• First Aid & Medical Supplies: Any opened first aid kits, eyewash solutions, or medical consumables.

• Perishable Items: Items with a shelf life.
  
  
• Animal Hair: Items covered in pet/animal hair may not be refunded.
  

• Clearance or Closeout Items.

3. Defective Items & Warranty Claims

If you receive a defective, damaged, or incorrect item due to our error, please contact us within 3 business days of receiving your order.

• We will provide a prepaid return shipping label and issue a full refund or send an immediate replacement.

• If an item fails after use, it falls under the manufacturer’s warranty. We will happily assist you in contacting the manufacturer to file a warranty claim.

4. Restocking Fees & Shipping Costs

As an industrial distributor, returned items require rigorous inspection and repacking.

• All standard returns are subject to up to a 15% restocking fee.

• Original shipping charges are non-refundable.

• The customer is responsible for all return shipping costs. We highly recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for returns lost or damaged in transit.

5. How to Initiate a Return

1. Request an RMA: Email our customer service team at info@safewerks.com with your Order Number and the reason for the return.

2. Pack your Items: Once approved, securely package the items. Write the provided RMA number clearly on the outside of the shipping box (do not write directly on the product's packaging).

3. Ship: Send the package to the address provided in your RMA authorization email.

4. Refund Processing: Once we receive and inspect the item, we will process your refund to the original method of payment within 5-10 business days.

Orders that have already been shipped cannot be cancelled and must be returned for a refund. To cancel your order please email info@safewerks.com and provide your order number.

Chargeback and Dispute Policy

• Safewerks reserves the right to reissue an invoice for the full amount of the original purchase.
• You remain legally obligated to pay for the physical product received.